Terms & Conditions
Last updated: 29 May 2026 · Governing law: England & Wales
1. About Us
These Terms & Conditions govern your access to and use of The Linden Method programme, website, and associated membership services (collectively, "the Service"), provided by CLI Global Ltd, trading as The Charles Linden Institute ("we", "us", "our"), incorporated in England & Wales. Company Registration No. 16153717. Contact: support@charleslinden.institute.
By purchasing access to the Service or using our website, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
2. The Programme — Educational Materials
The Linden Method is a self-directed educational and personal-development programme. All content — including but not limited to all programme materials and community access — is provided for educational and informational purposes only.
The Service does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding any medical condition. The Linden Method is a complementary self-help resource and is not a substitute for professional medical care.
3. Membership & Programme Access
Upon successful payment you will receive access to the programme materials and, where applicable, the private online community ("the Community") hosted on Circle. Access is personal, non-transferable, and non-sublicensable.
Single-user licence. Each membership grants a licence to one named individual only. You may not share, transfer, or provide access to your account, login credentials, or any programme content to any other person, whether or not that person has paid for any other service. Multiple individuals may not make use of a single membership, whether simultaneously or otherwise.
Prohibition on third-party use. The programme, its materials, audio recordings, video content, workbooks, and all associated resources are licensed solely for your own personal use and self-directed recovery. You may not use, reproduce, present, or apply any part of the programme content — in whole or in part — to advise, guide, treat, coach, or support any other person, including but not limited to clients, patients, students, or group participants, regardless of whether any fee or payment is charged to that third party.
Non-members. The materials may not be used in any professional, therapeutic, coaching, educational, or commercial context involving individuals who are not themselves registered paying members of The Linden Method. Any such use constitutes a material breach of these Terms and will result in immediate termination of your membership without refund, and may give rise to legal action for copyright infringement and/or breach of contract.
We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. In the event of a permanent discontinuation of the Service, lifetime members will receive a minimum of 90 days' notice.
4. Payment
All payments are processed securely via Stripe. Prices are displayed in your selected currency and are inclusive of any applicable VAT where required. By completing a purchase you authorise the stated charge to your payment method.
We reserve the right to update pricing at any time. Any price change will not affect an existing, completed purchase.
5. Payment, Refund Policy & Efficacy Guarantee
The Linden Method is a digital educational product. Upon purchase, access to all programme materials is granted immediately. Under the Consumer Contracts Regulations 2013 (UK), your statutory right to cancel is waived where delivery of digital content has commenced with your prior express consent before the cancellation period expires. By completing your purchase you expressly acknowledge and agree that: (a) you have requested and received immediate access to digital content; and (b) you understand and accept that this removes your statutory right to cancel under the Consumer Contracts Regulations 2013.
60-Day Efficacy Guarantee — Online Programme Only (effective 27 April 2026). Notwithstanding the above, we offer a discretionary 60-day efficacy guarantee on the online programme only. This guarantee applies exclusively to memberships purchased on or after 27 April 2026. Memberships purchased before that date are not covered by this guarantee and remain subject to the no-refund policy for digital content set out above. The guarantee does not extend to 1-2-1 coaching sessions, in-person services, physical products, or any other service.
If you purchased on or after 27 April 2026, have genuinely followed The Linden Method online programme as directed, and do not experience meaningful improvement in your anxiety symptoms, you may contact us to request a refund. All of the following conditions must be satisfied for a refund request to be considered:
- Minimum 30-day period: A minimum of 30 days must have elapsed since your date of purchase before a refund request will be accepted. Requests submitted before 30 days have passed will not be considered under any circumstances.
- Maximum 60-day window: Your refund request must be submitted no later than 60 days from the date of purchase. Requests submitted after 60 days have elapsed will not be considered under any circumstances.
- Demonstrated programme engagement: You must have accessed and actively used the programme materials to a level of at least 60% of available content, as evidenced by your activity record in our Circle community platform. We will review your Circle community access logs and engagement data to verify this. Requests from members whose Circle access records show below 60% engagement will not be eligible for a refund under this guarantee.
- Written request with supporting detail: You must contact us at support@charleslinden.institute with your order reference, purchase date, and a written description of your experience with the programme.
The efficacy guarantee does not apply where the programme has not been accessed, used, or followed as directed. We reserve the right to request further evidence of programme engagement before processing any refund under this clause. All refund decisions made under this guarantee are final.
6. Community & Acceptable Use
Access to the Community is a privilege, not a right. Members must behave respectfully at all times. The following are prohibited:
- Harassment, bullying, or threatening behaviour toward other members or staff.
- Sharing, distributing, or reselling any programme content.
- Posting spam, advertising, or unsolicited commercial messages.
- Sharing content that is unlawful, offensive, or defamatory.
We reserve the right to terminate or suspend Community access, without refund, for any violation of these rules at our sole discretion.
7. Intellectual Property
All content, trademarks, logos, and intellectual property made available through the Service are the exclusive property of CLI Global Ltd or its licensors. You are granted a limited, personal, non-commercial licence to access and use the materials for your own recovery purposes only. No content may be reproduced, shared, distributed, resold, or adapted without prior written consent.
8. Disclaimer & Limitation of Liability
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, express or implied, including but not limited to fitness for a particular purpose.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Subject to that, our total liability to you shall not exceed the amount paid by you for the Service in the twelve months preceding the claim.
We do not guarantee specific outcomes or results. Individual results from the programme vary.
9. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified by email to registered members or by prominent notice on our website. Continued use of the Service after any changes constitutes acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
For any questions regarding these Terms, please contact:
CLI Global Ltd — The Charles Linden Institute
Email: support@charleslinden.institute
Registered in England & Wales · Company No. 16153717
